Moments by Passionation.co
Return
The customer has seven (7) calendar days to return an item from the date he/she receives our products.
To be eligible for a return, we require the following:-
The packaging item must be intact ie. in the original condition as when the item was purchased from Moments by Passionation.co.
The item needs to have a receipt or proof of purchase.
Please keep the returned goods intact and do not stick or write directly on the goods.
If the customer finds that the goods are damaged during shipping, please contact us within 24 hours.
Refund
When Moments by Passionation.co receives the item, we will inspect it and notify the customer on the status of the refund.
We may, at our sole discretion, accept refunds of the goods in the following events:-
- The items do not match the description by which they were sold.
- Wrong items from the ones ordered.
- Incorrect quantity of items supplied.
- The items are out of stock.
Moments by Passionation.co refunds may take up to 14 to 21 working days. When returning a product for a refund, the customer will be asked for his/her name, address and signature as authorisation for the refund transaction into his/her bank account or credit card.
After seven (7) days of purchase, any requests for a refund will not be entertained.
Shipping for Return
If the returned item is due to Moments by Passionation.co’ mistake, Moments by Passionation.co will be responsible for the shipping cost.
The customer will be responsible for the payment of the shipping cost for the returned item. Shipping costs are non-refundable.
Returned items location
Innity Sdn Bhd, C501 & C502, Kelana Square, Block C, Jalan SS 7/26, 47301 Petaling Jaya, Selangor, Malaysia.
Item Not Eligible
Products on sale are non-returnable / refundable
Questions About A Return?
If you have any questions on how to return your items to us, please contact us at ecom.support@passionation.co