Cancellation & Return Policy

Herbalicious2u (Powered by Moments)

Return

The customer has seven (7) calendar days to return an item from the date he/she receives our products.

To be eligible for a return, we require the following:-

The packaging item must be intact ie. in the original condition as when the item was purchased from Herbalicious2u.

The item needs to have a receipt or proof of purchase.

Please keep the returned goods intact and do not stick or write directly on the goods.

If the customer finds that the goods are damaged during shipping, please contact our customer service within 24 hours. If the order is overdue, the default item is intact.

Refund

When Herbalicious2u receives the item, we will inspect it and notify the customer on the status of the refund.

We may, at our sole discretion, accept refunds of the goods in the following events:-

• The items do not match the description by which they were sold.
• Wrong items from the ones ordered.
• Incorrect quantity of items supplied.
• The items are out of stock.

Herbalicious2u refunds may take up to 14 to 21 working days. When returning a product for a refund, the customer will be asked for his/her name, address and signature as authorization for the refund transaction into his/her bank account or credit card.

After seven (7) days of purchase, any requests for a refund will not be entertained.

Shipping for Return

If the returned item is due to Herbalicious2u mistake, Herbalicious2u will be responsible for the shipping cost.

The customer will be responsible for the payment of the shipping cost for the returned item. Shipping costs are non-refundable.

Returned items location

Herbalicious2u, A-03a-06, Pinnacle Kelana Jaya, No 2, Zenith Corporate Park, Jalan SS7/26, 47301 Petaling Jaya, Selangor D.E. Malaysia.

Item Not Eligible

Products on sale are non-returnable / refundable

Questions About A Return?

If you have any questions on how to return your items to us, please contact us at info@herbalicious2u.com